Ubank Reviews

I tried opening an account with ubank it was a bit of a hassle. The ID checks took longer than they said they would, and the app kept making me redo parts for no clear reason. I did get it sorted in the end, but it was frustrating for something that should be straightforward. I also wasn’t too keen on contacting customer service because, in my experience, that usually turns into more waiting and vague answers.

I’ve used a couple of home loan apps before, and this one was easy to get around. It did run a bit slow sometimes, but overall it wasn’t hard to use

I waited weeks for this card to finally show up, and now that it’s here, I can’t even get it activated. I’ve tried multiple times and it just won’t work. At this point it feels like they sent it late on purpose and then made the activation process impossible just to keep people jumping through hoops. Maybe I’m overthinking it, but the whole thing feels weirdly rigged

I’ve been using ubank for the usual day-to-day stuff, transfers, card payments, moving money around when I remember to, and it’s been solid for me. Like, I don’t really think about it much, which is probably the best sign. Money shows up when I expect it to, and I haven’t had any of those scary “where did my payment go?” moments.

The app does get a bit slow sometimes, especially when I’m trying to check pending transactions, and of course it’s always when I’m already in a hurry. Not a huge deal, just mildly annoying. Overall though, the actual transactions have been reliable, so I’d still say it’s been a good experience.

Signing up was mostly fine, but oh my gosh, the identity verification got stuck and I was sitting there like the whole system had personally turned against me. Support did help in the end, thankfully, but it took way longer than I expected and I was definitely being dramatic by the time it got sorted.

I’ve been using ubank for a while now and most of the time it’s fine, I can log in and move money around without much drama, but every now and then the app just freezes or takes ages to show a payment and it makes me second guess whether something actually went through, so it’s not awful or anything, just feels a bit hit and miss when you need it to be reliable.

I used to think the rates were decent, but they’re just not competitive with other banks anymore. It feels like something that should be simple, getting a good rate on your money, has become way harder than it needs to be. At this point, I don’t really see the value in staying

I was trying to check my account, and the app, for some reason, kept kicking me out. Then the login screen would just spin and spin, with nothing happening. Really annoying it is, especially when you actually need to get in.

I tried using the live chat hoping it would be a quick fix, but I regret wasting my time. The replies were really slow, and most of them felt like copy-paste answers that didn’t really address what I was saying. I had to explain the same thing over and over, and even after all that, nothing got sorted. It felt like they weren’t properly reading my messages.

I’ve been using this debit card for a while now and it’s worked fine every time. The tap feature is quick, even for small purchases like coffee or groceries, and I haven’t had any issues so far.

Got my issue sorted quickly once I actually got through. I did have to wait on the phone for about 15 minutes, which was a little annoying but not terrible. The person I spoke to was helpful and got everything handled without much fuss.

I don’t know, the ubank app just feels like a headache every time I open it. Sometimes the login doesn’t work, then when I finally get in the pages take ages to load, and even something simple like trying to find payments turns into me tapping around way more than I should have to. It’s one of those apps where I only want to do one quick thing, but somehow it ends up being annoying almost every time.

I’ve been with ubank for a while now, and the fees have been reasonable. The no monthly account fee is probably the biggest reason I’ve stuck around, because it doesn’t feel like they’re trying to charge me for every tiny thing.

ATM use has been fine for me overall. Sometimes there’s a fee from the ATM owner, but from the way those messages come up, I just assume that’s the machine’s charge rather than ubank doing it, so I don’t really hold that against them.

The only reason I’d keep it at 4 stars is that a few charges could be explained more clearly in the app, especially anything related to using the card overseas. Overall though, it’s been good value and easy to live with.

My main issue was that the rates and fees weren’t clear right away. As someone just trying to compare options, I expected the costs to be easy to find upfront, but I had to click around and dig more than I should have. Once I found the info, it made more sense, but the experience would’ve been better if everything was laid out clearly from the start.

Every time I try to send a payment, it feels like it takes way longer than it should. It’s frustrating, and when I’ve looked for help, it kind of feels like the issue gets brushed off instead of actually addressed.

I swear, getting this basic loan approved felt like waiting for the moon to fall out of the sky. It dragged on way longer than I expected, and the whole process tested every ounce of patience I had.

I had an issue and reached out to support, and let’s just say it wasn’t exactly a speedy rescue mission. They did manage to sort it out in the end, so credit where it’s due, but it took way longer than it probably needed to

I usually get notifications quickly, and the messages are clear enough to understand. They’re a bit late sometimes, but overall it’s been a decent experience

I had a random card charge show up out of nowhere and, to be fair, ubank blocked it quickly. I got the alert, froze the card in the app straight away, then contacted support to figure out what was going on. The fraud team did end up helping and the refund came through, and they explained things clearly enough. That said, I was waiting longer than I would’ve liked, and having something like that happen makes you a bit less relaxed about using the card. The security seems solid, but the slow response definitely chipped away at my trust a little.

I had to reach out to ubank support because I was having trouble logging in, and the whole process was way easier than I expected. They got back to me really quickly, and it felt like the person actually read what I wrote instead of just sending some generic reply. It only took a few minutes to get sorted, and everything was working fine after that. Happy with how smooth it all was.